Tips and Tricks for Providing Tech Support 

If you have ever had someone help you with tech support and wondered how they stayed so calm, then this webinar is for you. Learn the best practices for:

• Training clients to use new techologies
  
• Tips for keeping people calm when they get frustrated with the technology
  
• Tips for planning and working around poor connectivity
• Leveraging existing and new tools to get the most out of yourself and your clients!

Who Should Attend

Frontline workers helping clients, managers helping staff work virtually, those working with spotty connectivity, and anyone wanting to help a family member use technology without losing your mind.

About the Presenter

Since starting Dial-A-Geek in 2003, Chris Gillen has been on the forefront of technology. He has pioneered providing onsite and on demand solutions to remote communities and has been active in providing telecommunication, training, and support to whomever needs it.

Currently the CEO of Total Support, his mission is to focus on providing practical solutions to businesses owners and leadership teams around the world. Now serving on the board of Write to Read, he is passionate about expanding and accelerating learning opportunities for all youth.

Total Support is currently providing technology support to the ASPECT BC office.